911 Dispatcher for St Joseph County. Fluent in both English and Spanish, with proficient speaking, reading, and writing skills.
High School Diploma from Concord Community Highschool in Elkhart, IN (Graduated May 2020)
911 Dispatcher at St Joseph County 911 in Mishawaka, IN (October 2023 – Current)
Taking emergency and non-emergency calls and entering calls for service.
Communications Tech II at Elkhart County 911 Dispatcher in Goshen, IN (November 2021 – September 2023)
Taking emergency and non-emergency calls and entering calls for service in VisionCAD. Dispatching for multiple police departments and ensuring officer safety. Dispatching for multiple Fire and EMS departments. Sending and receiving hits on the IDX/NCIC terminal as well as sending admin messages and entering warrants
Cashier at Lowe's Home Improvement in Elkhart, IN (April 2021 - November 2021
Delivered a fast, friendly, and professional checkout experience. Scanned and bagged items accurately and efficiently. Managed a cash register, payments, and exchanges. Prioritized and organized tasks
Here Kitty Kitty Rescue in Elkhart, IN (September 2020)
Cleaned as directed to achieve the shelter appearance
National Crime Information Center (NCIC)
ProQA Emergency Medical Dispatch (EMD), Emergency Police Dispatch (EPD), and Emergency Fire Dispatch (EFD))
Heartsaver CPR AED
Fluent in English and Spanish
Computer-Aided Dispatch (CAD)
Emergency and non-emergency call-taking
Radio communication
Proficient in NCIC/IDACS
Dispatching police, fire, and EMS
Knowledgeable with CAD and IDX/NCIC terminal
GPS and mapping software
Data entry and record keeping
Typing speed of 50-60 words per minute